FAQ
Everything you need to know about Air Accelerator
What distinguishes Air Accelerator from other accelerators on the market?
Air Accelerator's biggest difference from traditional accelerators is its underlying protocol. Most accelerators still use IPsec or IKEv2, while Air Accelerator exclusively uses the WireGuard protocol, which has just 4000 lines of code (compared to over 600,000 for IPsec) and offers 3-5 times faster speeds while significantly reducing battery consumption. Additionally, Air Accelerator's no-logs policy has been independently audited by Cure53, with an open and transparent audit report that truly balances speed and security.
What operating systems and devices does Air Accelerator support?
Air Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Air Accelerator provides detailed router configuration tutorials that support mainstream router firmware from Asus, Netgear, OpenWrt, and more, allowing you to secure all connected devices in your home with a single configuration.
How do I get a refund if I'm not satisfied with Air Accelerator?
Air Accelerator offers a 30-day unconditional money-back guarantee. If you're dissatisfied with the service within 30 days of purchase, simply contact the support team via online chat or email at support@vpnjs.net without needing to provide any reason, and you can request a full refund. Refunds are usually processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Air Accelerator?
Air Accelerator has deployed over 3000 high-speed server nodes globally. Actual test results show that the average latency to connect to Asia-Pacific nodes is under 30ms, approximately 80-120ms for North America nodes, and download speeds can consistently exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Air Accelerator maintains stable and smooth connections even in complex network environments.
What does Air Accelerator's no-logs policy include?
Air Accelerator's no-logs policy covers all of the following: no logging of your original IP address, no logging of connection timestamps, no logging of websites or domains visited, no logging of DNS queries, and no logging of bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has passed stringent reviews by the internationally recognized audit firm Cure53, and the full audit report is available on the Air Accelerator official website.
Air Accelerator provides detailed router configuration tutorials that support mainstream router firmware from Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, and others. Typical configuration steps include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Air Accelerator; 4) Entering your Air Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without the need to install the client on each device individually.
Yes, Air Accelerator has optimized its connection performance for streaming. Our high-speed nodes can stream 4K Ultra HD video content smoothly. Air Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Air Accelerator does not encourage users to violate the terms of services of any streaming platforms.
Thanks to the efficient design of the WireGuard protocol, the impact of Air Accelerator on internet speed is minimal. In most cases, speed loss is limited to 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (such as video streams or P2P), using Air Accelerator may actually improve speeds, as the encrypted connection prevents deep packet inspection (DPI) and traffic identification by ISPs.
Yes, the Air Accelerator Lightning Plan supports up to 6 devices online at once, while the Premium Plan supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more simultaneously without extra fees. For securing more devices, it is recommended to configure Air Accelerator on a router, which will protect all devices in the household with one setup.
Public WiFi is a high-risk environment for hackers to steal data. Once connected to Air Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing attempts. Air Accelerator also offers an auto-connect feature that activates accelerator protection when unsafe WiFi networks are detected.
Yes, Air Accelerator's no-logs policy has been independently verified by Cure53, a globally recognized security audit firm. The audit team thoroughly examined Air Accelerator's server infrastructure, codebase, and operational processes, confirming that Air Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Air Accelerator website.
Yes, Air Accelerator offers a native Linux command-line client, supporting major distributions including Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and kill switch.
Yes, the Air Accelerator Premium Plan includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is assigned solely for your use and will not be shared with other users.
Air Accelerator has comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs via WebRTC interfaces; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can use the built-in leak testing tools in the Air Accelerator client or visit third-party detection websites to verify your protection status.
Air Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In highly restricted network environments, the obfuscation mode of Air Accelerator can help users break bans and regain access to a free internet. However, please note that Air Accelerator promotes responsible accelerator use, adhering to local laws and regulations.
Air Accelerator supports various secure payment methods: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Air Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. The main coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Air Accelerator provides extensions for Chrome and Firefox. These lightweight browser extensions encrypt only the traffic within the browser (not affecting other applications). They are particularly suitable for quickly switching IP locations, such as during cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking functionality.
Air Accelerator offers various customer service channels: 1) 24/7 online chat—visit the Air Accelerator website to chat with customer service in real-time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually receiving a response within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides support in both Chinese and English.
Air Accelerator Lightning Plan and Premium Plan include built-in ad-blocking and malicious website protection. This feature operates at the DNS level, blocking ads, tracking domains, and phishing sites from loading using a domain blacklist that contains over a million rules. This approach is more effective than traditional browser ad blockers because it stops unwanted connection requests at the network layer.